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What if my history is incorrect?

Updated

We work hard to ensure that your history of taken or untaken medications is always correct. However, there may be rare occasions where your history data looks incorrect. You can follow the below steps to troubleshoot the issue:

Step 1: Force sync your data

  1. In the Banner Medications app, click on the navigation menu at the top left of the app
  2. Click "Help and Support"
  3. Click "Other Options"
  4. Click "Sync Data"
  5. Confirm the sync on the pop up

Step 2: Check your history again

  1. Go back to the History page to see if the data is still look incorrect
      • Viewing your history of taken/untaken medications
  2. If your data still looks incorrect, proceed to step 3 below

Step 3: Create a support ticket

  1. Create a support ticket to report the issue to our support team. Be sure to include as much information as possible regarding what's showing incorrectly. The details allow our team to identify the issue more quickly. Thank you!