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Samsung device on Android 11

Updated

If you have a Samsung device on Android 11, and your notifications are not working, try these troubleshooting steps:

Step 1: Ensure notifications are enabled for Banner Medications
First, confirm that notifications are enabled for Banner Medications on your device.

  1. Open the Settings app on your phone
  2. Click "Apps"
  3. Click "Banner Medications"
  4. Click "Notifications"
  5. Ensure that notifications are toggled on for Banner Medications
  6. Click on a notification category
  7. Ensure that Alerts, Popups, and Sounds are enabled

Step 2: Exclude Banner Medications from battery optimization
Android includes a battery optimization feature that restricts the functionality of apps when they're in the background, which can prevent your Banner Medications notifications from being sent. We recommend excluding Banner Medications from the battery optimization restrictions to ensure that your notifications are received.

  1. Open the Settings app on your phone
  2. Click "Apps"
  3. Click "Banner Medications"
  4. Click "Battery"
  5. Make sure that "Allow background activity" is toggled on
  6. Click "Optimize battery usage"
          • Towards the top of the page, change the filter from "Not optimized" to "All apps"
        • Click on Banner Medications
      • On the pop up, click "Don't optimize" and then click "Done"

Step 3: Allow Banner Medications to interrupt Do Not Disturb mode
If you use Do Not Disturb mode, you can update your Settings to ensure that your medication reminders are still received while your phone is on Do Not Disturb mode.

  1. Open the Settings app on your phone
  2. Click "Notifications"
  3. Click "Do Not Disturb"
  4. Under Exceptions, click "Apps"
  5. Click "Add Apps"
  6. Click "Banner Medications"
  7. Toggle on "All notifications"