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Google device on Android 12

Updated

If you have a Google device on Android 12, and your notifications are not working, try these troubleshooting steps:

Step 1: Ensure notifications are enabled for Banner Medications 
First, confirm that notifications are enabled for Banner Medications on your device.

  1. Open the Settings app on your phone
  2. Click "Notifications"
  3. Click "App Settings"
  4. Ensure that notifications are toggled on for Banner Medications

Step 2: Exclude Banner Medications from battery optimization
Android includes a battery optimization feature that restricts the functionality of apps when they're in the background, which can prevent your Banner Medications notifications from being sent. We recommend excluding Banner Medications from the battery optimization restrictions to ensure that your notifications are received.

  1. Open the Settings app on your phone
  2. Click "Apps"
  3. Click "See All Apps" 
  4. Click "Banner Medications"
  5. Click "Battery"
  6. Click "Unrestricted"

Step 3: Allow Banner Medications to interrupt Do Not Disturb mode
If you use Do Not Disturb mode, you can update your Settings to ensure that your medication reminders are still received while your phone is on Do Not Disturb mode.

  1. Open the Settings app on your phone
  2. Click "Notifications"
  3. Click "Do Not Disturb"
  4. Click "Apps"
  5. Click "Add Apps"
  6. Click "Banner Medications"
  7. Toggle on "Allow all notifications"