FAQs

Account

• Do I need an activation code to use the app?
• Entering an Activation Code
• What are your password requirements?
• What do I do if I forgot my password?
• Changing your password
• Changing your email address

Medications

• Sharing/printing your medication list
• Which medication frequencies does the app support?
• Adding a custom medication strength
• What if my medication is not shown in the search when adding a medication?
• Adding an end date for a medication
• Editing the reminder time of a medication

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Daily History

• What if my history is incorrect?
• How do I take or untake a dose from a prior day?
• Viewing your history of taken/untaken medications

Reminders

• Why can’t I hear my notifications?
• Why are my notifications not coming through?
• Do I need cellular network or Wi-Fi to receive medication reminders?
• What happens to my medication reminders if I switch time zones?
• Changing reminder sound
• Turning notifications on/off

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Doctors and Pharmacies

• Which database is used for the searchable list of doctors and pharmacies?
• Attaching a pharmacy to a medication
• Deleting a pharmacy
• Adding a pharmacy
• Attaching a doctor to a medication
• Deleting a doctor

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Progress Sharing

• Editing a Progress Friend
• Deleting a Progress Friend
• Adding a Progress Friend

Security and Privacy

• Where can I find Banner Medications' Privacy Policy?
• How is my data protected?
• Where can I find Banner Medications' Terms & Conditions?

Notification Troubleshooting

• Motorola device on Android 10
• Motorola device on Android 11
• Motorola device on Android 12
• Google device on Android 10
• Google device on Android 11
• Google device on Android 12

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Preferences and Accessibility

• Customizing the Today page layout
• Enabling Face ID / Fingerprint / Biometrics
• Enabling Larger Text
• Enabling Increased Contrast
• Enabling Bold Text
• Enabling Dark Mode